Billing & Payment Information

At Long Island American Water, providing you with the best customer service possible is our priority. In New York, we offer the following payment methods:

Pay by Mail

Mail your check to:
Long Island American Water
P.O. Box 371332
Pittsburgh, PA 15250-7332

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Pay Automatically

Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. You'll still receive a copy of your bill well before the due date, so you will have time to ask any questions before payment. And it's totally free! Call our Customer Service Center to sign up, or complete and mail the Automatic Payment Program Enrollment Form. 

Pay in Person

Long Island American Water has agreements with merchants where you can pay your bill in person. These locations include supermarkets and drug stores. Click here to find one in your area. Be sure to have your bill and/or account number with you. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Long Island American Water.

92 Broadway Travel
62 W. Merrick Rd.
Freeport, NY 11520 (516) 867- 8024 Monday Thru Friday
09:00 AM to 06:00 PM

Britannia Mini Mart
223 W. Merrick Rd.
Freeport, NY 11520 (516) 379-1020 Monday Thru Sunday
06:00 AM to 08:00 PM.

C L B Check Cashing
247-12 S. Conduit Ave.
Rosevale, NY 11422 (718) 525-5515

M J Z Communications
1589 Dutch Broadway
N. Valley Stream, NY 11580 516) 256-7770 Monday Thru Friday
10:00 AM to 09:00 PM
Saturday 10:00 AM to 06:00 PM.

Park Ave Smoke Shop
171 E. Park Ave.
Long Beach, NY 11561 (516) 431-5010 Monday Thru Saturday
07:00 AM to 08:00 PM
Sunday 07:00 AM to 07:00 PM.

Sunrise Check Cashing
72 E. Merrick Rd.
Valley Stream, NY 11580 (516) 872-1671 Monday Thru Wednesday
08:00 AM to 06:30 PM
Thursday and Friday
08:00 AM to 08:00 PM
Saturday 08:00 AM to 05:00 PM.

Sunrise Check Cashing
580 Sunrise Hwy.
Baldwin, NY 11510 (516) 378-0697 Monday Thru Friday
08:00 AM to 11:59 PM
Saturday 08:00 AM to 05:00 PM.

Van Wyck Check Cashing #2
154 Main Street
Hempstead, NY 11550 (516) 481-1211 Monday 08:30 AM to 06:30 PM
Tuesday and Wednesday
08:00 AM to 06:30 PM
Thursday and Friday
08:00 AM to 07:30 PM.

Van Wyck Check Cashing #3
57 S. Franklin Street
Hempstead, NY 11550 (516) 481-0058

Payment Assistance

Sometimes customers face circumstances that stretch their financial resources. We are here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. 

Payment Arrangements

Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center immediately, before the due date. Our customer service representatives are available 24 hours a day, 7 days a week at 1-877-426-6999.
When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

• Pay at least 20% of your bill within 48 hours of your call.
• Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed six months.
• Pay all future bills as they become due.

American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.